Service-Level-Management

Why Service Level Management

Key to the success of any IT outsourcing process is the Service Level Management because, all other processes, people and projects are measured on how well the services are performed; …

SERVICE-SUPPORT

Adopting an effective Service Support Model

SERVICE SUPPORT Software Installation and Configuration Software installation and configuration would be carried out by using manuals, tools, and software license keys etc., provided by the Customer. Approved peripherals and …

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Email Broadcast Solution

Email Broadcast: Dynamics CRM is unfortunately not best in terms of performing e-mail interactions, especially when it comes to e-mail marketing, the out-of-the-box features of Dynamics CRM don’t meet all …

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Change Management

Receive Change Request The Change Request can be raised through a defined tool, or a Change Report or equivalent.  Team responsible for processing change Requests receives the details in pre-defined …

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Why the need for a PMO Setup

In today’s project environment there is an increasing demand for PMO strategic/governance services which should be comprehensive providing overall business value across the whole portfolio with focused approach to continually …