Our Agile Life Cycle Management

Our Agile Life Cycle Management Most of our development process has been on Agile in line with customer’s requirement on the adoption of Agile Methodology as part of development cycle. …

Our Governance Model

Our past experience in governance model has proved that we can ensure complete visibility and flexibility in operations and realize strategic objectives to Customer. The Governance Model has evolved from …

More Process and less Methodology

The key to having a useful and usable approach for managing projects is to think process, not methodology. For many people methodology is a good thing. It presents a formalized …

Service Level Management

Key to the success of any IT outsourcing process is the Service Level Management because, all other processes, people and projects are measured on how well the services are performed; …

Service Support Model

SERVICE SUPPORT Software Installation and Configuration Software installation and configuration would be carried out by using manuals, tools, and software license keys etc., provided by the Customer. Approved peripherals and …

Problem, Incident, Release Management

Problem Management Through the best support models in practice today Cyllene focuses to implement the Problem management processes by identifying the root cause analysis and providing a proactive response to …

Email Broadcast Solution

Email Broadcast: Dynamics CRM is unfortunately not best in terms of performing e-mail interactions, especially when it comes to e-mail marketing, the out-of-the-box features of Dynamics CRM don’t meet all …

Project Delivery Approach

Project Approach Support structure will consist of offshore teams who would be experienced in the technology areas. The support team will address the support requests through Help desk and monitoring …

Change Management

Receive Change Request The Change Request can be raised through a defined tool, or a Change Report or equivalent.  Team responsible for processing change Requests receives the details in pre-defined …