Our Governance Model

Our past experience in governance model has proved that we can ensure complete visibility and flexibility in operations and realize strategic objectives to Customer. The Governance Model has evolved from our best practices of a variety of software project management approach in the past and experience gained over years. Our model spreads across every meaningful level of Customer’s organization and aimed at addressing all the services requested for – Relationship Management Services, Application Testing Services and Cross Functional Services, besides prioritize development of technical and functional capabilities Our model establishes and documents the methods, techniques, tools, standards and procedures that will be applied throughout the life of the program. It spells out the management and control activities that are critical from a coordination and control perspective

Our Governance Structure approach
• Enable monitoring of development in our relationship with Customer so that it is mutually beneficial.
• Provide forum for strategic direction setting for projects delivery and beyond, viz., Technology direction, and Risk Mitigation
• Provide forum for day-to-day tactical handling of issues and measurement of progress with respect to actual (Program Management)
• Provide a pre-defined escalation path for effective decision making with respect to issue management, risk management and dispute resolution (Escalation)
• Monitor compliance with contractual, legal and operating risk (Audit)

Our governance processes will be designed to provide special emphasis on every major component of Customer’s engagement. The core structure has the following identified roles and individuals at each level:

  1. Steering Committee meetings will be held every quarter is responsible for
  • Creating the roadmap for the program execution and setting targets
  • Reviewing performance an providing overall directions
  • Manage Relationship
  • Review Contract and Performance Assessment
  • Contract Ownership
  • Final Escalation Point
  1. Relationship Team or Program Review Committee will be held every month is responsible for
  • Build and Review Master plan and Forecast
  • Change Control , Contract and Governance
  • Review of Performance, SLA estimation , Integrity of Delivery
  • Cost reviews
  • Commercial Negotiation
  • Escalation Process

Besides responsible for the following key functions:

  • Overall program governance
  • Customer delight
  • Planning
  • Directions
  • Benefit realization
  1. Delivery Team (Technical Managers, Project/Process Managers, Infrastructure, Team Members, Domain Experts) is held every week and responsible for
  • Discuss Application Development and Maintenance plans, rollouts upgrades
  • Application Development & Maintenance
  • Resource Management
  • Project Status and Tracking
  • SLA Metrics & Tracking
  • Operational Issues, Delivery Co-ordination
  • Issue consolidation and Tracking
  • Risk and Change Management


The benefits to Customer from such a model are:

  1. Account planning is fully visible and transparent to the customer
  2. Evaluation and improvement through governance processes, lessons learned workshops
  3. Consistency and high quality of all deliverables
  4. Fine tuning of the key parameters on business processes and technologies
  5. Effective management of cost, risk and productivity parameters

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