More Process and less Methodology

The key to having a useful and usable approach for managing projects is to think process, not methodology. For many people methodology is a good thing. It presents a formalized …

Service Level Management

Key to the success of any IT outsourcing process is the Service Level Management because, all other processes, people and projects are measured on how well the services are performed; …

Service Support Model

SERVICE SUPPORT Software Installation and Configuration Software installation and configuration would be carried out by using manuals, tools, and software license keys etc., provided by the Customer. Approved peripherals and …

Problem, Incident, Release Management

Problem Management Through the best support models in practice today Cyllene focuses to implement the Problem management processes by identifying the root cause analysis and providing a proactive response to …

Email Broadcast Solution

Email Broadcast: Dynamics CRM is unfortunately not best in terms of performing e-mail interactions, especially when it comes to e-mail marketing, the out-of-the-box features of Dynamics CRM don’t meet all …

Project Delivery Approach

Project Approach Support structure will consist of offshore teams who would be experienced in the technology areas. The support team will address the support requests through Help desk and monitoring …

Change Management

Receive Change Request The Change Request can be raised through a defined tool, or a Change Report or equivalent.  Team responsible for processing change Requests receives the details in pre-defined …

Why the need for a PMO Setup

In today’s project environment there is an increasing demand for PMO strategic/governance services which should be comprehensive providing overall business value across the whole portfolio with focused approach to continually …

CMMi Strategy and Roadmap

CMMI is a collection of characteristics of the effective process that provides guidance for improving an organization’s processes and ability to manage the development, acquisition, and maintenance of products of services.